Terms and Conditions and Cancellation Policy


Terms & Conditions

  • GST shall be applicable over and above the package prices.
  • Your e-tickets will be sent 3 days before departure in case of fixed departure.
  • Above rates are Net and Non Commissionable.
  • The package price does not include – Expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees etc.
  • Meal plan: EP - Accommodation only, CP - Accommodation with breakfast, MAP - Accommodation with breakfast, lunch or dinner, AP - Accommodation with breakfast, lunch & dinner.
  • Airline seats and hotel rooms are subject to availability at the time of booking.
  • In case of any Visa denial or any delay in Visa process we shall not be responsible for any loss due to the same and no refund will be applicable. Visa approval and process duration is as per consulate / embassy discretion. We cannot guarantee if visa shall be granted and duration to process the same.
  • In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.
  • Transportation shall be provided as per the itinerary and will not be at disposal.( AC will not work on hills )
  • Package rates are subject to change without prior notice, Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.
  • It is mandatory for all guests to carry valid photo ID's (Passport/Driving License/Voter ID Card). PAN Card is not accepted at many places as a valid photo ID.
  • Cancellation charges will be calculated on gross tour cost and the cancellation charges shall depend on date of departure and date of cancellation.
  • Cancellation charges for any type of transport ticket are applicable as per the rules of the concerned authority.
  • Air tickets issued on special fares are NON REFUNDABLE and Guest shall bear cancellation charges.
  • Any refund payable to the Guest (if any applicable as per cancellation policy) will be paid after the Company receives refund from the respective authorities. The Company deducts processing charges from the refund to be paid to the Guest.
  • From 1 June 2016 onwards if any invoice amount is above 2 lacs and mode of payment full or partial is in cash (cash paid at counter or deposited in bank) 1% TCS will be applicabke and to be deposited extra on total amount and PAN card copy has to be shared.
  • Also do read booking procedure which is given in every package details.
  • The Company reserves the right to:
  • Take the booking for the group tour and individual tour.
  • Cancel bookings even after the acceptance of the payment without assigning any reason. In this case the company shall refund the money to the guest.
  • Dismiss any guest from the tour for misbehaviour especially if it affects the group and Physical or verbal assault to the Tour Manager.
  • Withdraw discounts at any point of time.
  • Change the routing of Air Travel.
  • Change hotel and/tour programme due to unavoidable circumstances.


Cancellation Policy

  • Cancellation made 30 days or more before departure date - 25% of package price will be applicable as cancellation charges.
  • Cancellation made 15 to 30 Days prior to Departure - 50% of package price will be applicable as cancellation charges.
  • Cancellation made within 15 Days before Departure - 100% of package price will be applicable as cancellation charges.
  • In case of no show - 100% of package price will be applicable as cancellation charges.
  • Note: Please read the terms and conditions before booking.

    Cancellation Due To Visa Rejection

  • All the clients travelling on a tour must be in possession of a valid visa. However kindly note that it is entirely at the discretion of the concerned Consulate / Authorities to grant / reject visa even after submitting all relevant documents and the company will not be held responsible for the same. The company is not at all liable for such cases or has any influence on the consulate/embassy's decision The role of the company is only to provide necessary guidance to the client for the purpose of applying for Visa. The company will not be responsible for non-issuance of visa due to receipt of incomplete / delayed documents from the Clients. It is a possibility that the consulate may ask the passengers to appear for a personal interview. This is at the sole discretion of the Consulate / Authorities. If the required documents are not submitted by the client, the issuance of visa will further be delayed / rejected, and the client will not hold Nextstep Travels and Holidays for the same. Client should adhere to all the norms and conditions laid by the consulate/embassy Upon rejection of visa, if the client wishes to reapply for the visa, he/she is liable to pay again the requisite fee to the consulate and he/she will not claim from Nextstep Travels And Holidays.

Changes Made By Us Before Travel:
We reserve the rights to do any change in your Tour program due to unexpected conditions. If you do not want to accept a significant change, which we will tell you about before you depart, we will (if we are able to do so) offer you an alternative tour of equivalent or closely similar standard and price at no extra cost, or a less expensive tour, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different tour offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your tour and receive a full refund of deposits, which you have paid to us, except for any amendment charges of Rs 1500.00. 

Unless the change is as a result of circumstances such as fighting, disturbance, terrorist movement, natural tragedy, fire, bad weather conditions, we will pay you compensation as;

  • Before 12 days prior to the departure date, Deposits only.
  • Before 7 days prior to the departure date, 100% of the tour cost.
  • Before 4 days prior to the departure date, 100% of the tour cost + 1.25% of tour cost.
  • Before 2 days prior to the departure date, 100% of the tour cost + 3.50% of tour cost.

Circumstances Beyond Our Control: 

We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility, if as a result of circumstances beyond our control, we have to change your tour after booking, or we, cannot supply your tour, as we had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.

Your Responsibility:
We want all our customers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your tour and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your tour but may have additional terms of carriage imposed upon you.

In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around irresponsible behavior  or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.

We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.

We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.

If your behavior or the behavior of any members of your travelling party causes any diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behavior of others in your accommodation, or for any facilities/services withdrawn as a result of their action.

    Loss/Damage

  • Company is not responsible for any loss or damage to personal belongings during the stay in the hotel or while traveling in the coach. Due to theft or loss of baggage, tour participant can lodge a complaint with the local authorities on his/her sole discretion, cost, risk and consequences.

If You Have A Complaint:
We aim to provide the best tour possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your tour Representative and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, If you do not have the services of a Representative, you must contact us at the given Email ID or Phone Number. No complaints or refund requests for the same be entertained after the tour ends.